Can't create the tracker account

[bakie3011]

Hello,

I got the tracker email this morning. When I try to create the account, this error appear:

Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.

Do anybody know what happen? Thanks

 

[Ehsanmajd]

I have the same issue. Any update?

 

[hershii77]

Same issue. Received AOR on September 1. Called IRCC on the 4th since could not create the account. Raised a webform on Sept 21, no reply for 7 days. Called IRCC again today on Sept 28 - was told that "it's a mass outage" and to wait for techincal team to respond (basically getting sent in circles with no resolution). When asked what do they expect me to do, call IRCC every 7 days for a status update on the application itself if I don't want to miss important updates, was basically told (rudely btw from the rep) that that is not what they insinuated and that they cannot do anything, all I can do is wait.

Has anyone been able to resolve this? Is there a technical line (other than the 1800-242-2100 number) that one can reach out to? How long is the average webform response ETA been?

Thanks!