Can't access Ecas

[william coates]

Well I still can't access ecas. Been that way since at least mon. I recieved a mail from my visa office that they were working on my wife's application and requested two immigration size photos and her birth certificate so I believe from what I have been reading on the forums that her application is near completion........In short....by the time ecas is up and running my wife could very well have her visa in hand.

 

[7vksalat]

Well I still can't access ecas. Been that way since at least mon. I recieved a mail from my visa office that they were working on my wife's application and requested two immigration size photos and her birth certificate so I believe from what I have been reading on the forums that her application is near completion........In short....by the time ecas is up and running my wife could very well have her visa in hand.

Same here.....???

 

[Feelslikeforever]

Just got off the phone with CIC about 20 minutes ago. They were trying to upgrade software applications apparently. ECAS is expected to be down for another 48 hours.

Dang thought they were updating my status!

Thanks for contacting CIC!
Now back to try and login again for the 10th time today

 

[CharlizeRai]

Email that I was sent!

Dear Client,

Thank you for contacting the Citizenship and Immigration Canada Call Centre’s e-Services Unit.

The message that you have indicated is the result of a technical problem that has now been resolved. You should be able to continue accessing e-Client Application Status (e-CAS) without further difficulty. Please try again.

If you still experience technical difficulties, we need some additional information. Can you please provide:

1. Surname – Exactly as it appears on the passport or identity document
2. Given name – Exactly as it appears on the passport or identity document
3. Date of birth (YYYY-MM-DD)
4. Country of birth
5. Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses.
6. Telephone Number. If you have more than one contact number, please provide them all.
7. Approximate date that the application was submitted
8. Office to which the application was sent (city, country)
9. Type of application (permanent residence, citizenship, sponsorship, permanent resident card)

Please also provide one of the following numbers (the number you used to access e-CAS):

Client ID number
File number
Receipt number
Permanent resident card number
Receipt (IMM 5401) (Citizenship only)
Record of landing number (IMM 1000)
Confirmation of permanent residence number (IMM 5292 or 5688)

Lastly, please provide us with two screen shots of:

The current page where you are experiencing the system problem;
The error message that you receive once you click on the link; and
specify the date and time that the problem occurred.

You can expect a response within five (5) working days of our receipt of the above information.

Sincerely,

Zack, Agent 3573
Citizenship and Immigration Canada
www.cic.gc.ca

Please Note: By initiating email communication with Citizenship and Immigration Canada (CIC), you are authorizing CIC to use your email address to communicate personal information on your file, or case, with you. You also understand that email communication may not be a secure channel. CIC is not responsible for communicating personal information to a third party when it has made the necessary efforts to identify them. CIC is also not responsible for the misuse of this information by a third party. To consult the CIC policy on Internet use, click here http://www.cic.gc.ca/english/notices.asp

Also please note that the information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. Citizenship and Immigration Canada Internet information is available in both official languages. The masculine form is used for convenience; it refers to both men and women.

 

[mameelynn]

well we have hit the 1 week mark of not being able to log in :-X I sent an e-mail to the "webmaster" about it mostly to make myself feel a tiny bit better I think I would be slightly less pissed off about it if they at least had like a bulletin on the main page saying that there might be some issues with e-cas or something like that so that at least we all didn't have to get the lame "maybe that UCI number (that you have been typing in here at least once a day for the last year mind you) isn't correct... yeah maybe but it is CIC we are talking about here and they never take any blame.....

 

[Feelslikeforever]

I think I would be slightly less pissed off about it if they at least had like a bulletin on the main page saying that there might be some issues with e-cas or something like that
[/quote]

I agree! They should have had it posted somewhere that there was maintenance being done.

 

[mase]

i logged in last on sunday and from monday it is not letting me log inn....i don't what the issue is,...so i tried to email the VO,...and i got a auto reply from VO: saying this

Delivery to the following recipient failed permanently:

vienn-visa@international.gc.ca

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain international.gc.ca by mail5.international.gc.ca. [198.103.104.106].

The error that the other server returned was:
550 5.7.1 Error: Rejected

anyone tried to contact VO

 

[CharlizeRai]

I didn't try contacting my VO, I contacted the folks in Canada about it. EEK. good luck!

 

[IslandAnnie]

This is all very strange... I logon every single day for the past couple of months (I know what you are thinking :-[ but it makes me feel better, ok? LOL) and it has worked for me every single day. It's very weird why only some people have had trouble.. it doesn't appear that the whole system has been down.

 

[Feelslikeforever]

This is all very strange... I logon every single day for the past couple of months (I know what you are thinking :-[ but it makes me feel better, ok? LOL) and it has worked for me every single day. It's very weird why only some people have had trouble.. it doesn't appear that the whole system has been down.

I log on every day too IslandAnnie lol. It also makes me feel better even though I know there will be no change. There is always that hope that maybe it will be my lucky day.

 

[Feelslikeforever]

I tried to send an email to the webmaster but it will not let me click on the link!

 

[CanadaNow]

I tried to send an email to the webmaster but it will not let me click on the link!

if he/she/they were getting pounded with emails, they may have disabled it.

 

[william coates]

So anyone who couldn't access ecas before able to get in now? I just tried with no luck......must be one hell of a software upgrade.........or someone got in over their heads and really buggered things up......

 

[CanadianJeepGuy]

So anyone who couldn't access ecas before able to get in now? I just tried with no luck......must be one hell of a software upgrade.........or someone got in over their heads and really buggered things up......

I tried a few hours ago with no luck.

 

[Dani_y28]

I tried a few hours ago with no luck.

I just tried and it worked for me weird thing is I was trying to log in ever since may and it never let me in. I was finally able to go in ;D