Canadian Passport - Mail-In Application Timelines
- Thread starter zam7
- Start date
I have a couple of questions regarding an in-mail passport application:
- People keep saying they sent a request to ask about their application. Where can I make such a request?
- When will be a reasonable time after the application is delivered to make such a request?
- Tracking says my package was delivered to Ottawa, ON, although I sent it to Gatineau, QC. Is this normal?
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You can request application status here: https://secure.cic.gc.ca/rs-vd/stat-eng.aspx
I would say that a reasonable time would be after 15 or 20 business days after your application was delivered
Yes it is normal that the tracking says that it was delivered to Ontario instead of Quebec. the same happened with my application and a lot of people in this forum have had the same experience
There is place called Ottawa/ Gatineau in Montreal , where all mail application is being delivered. That is why is showing as Ottawa in Canada Post Tracking.
Hello people, joining you!
Passport application sent to Gatineau today
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Feb 21st : Passport application sent to Gatineau via Xpresspost
Feb 22nd : Passport application delivered to mailroom in OttawaFrom my experience, I would do 10 business days after your application was delivered. Especially if you haven’t seen a CC charge in your account within that same time frame.
Called them and talked to supervisor and filled a complaint i received it today! finally! this is over! passport and certificate in hand said ba bye to them for 10 more years.
How do you actually file a complaint? Is there any particular link to that or just ask for a supervisor? Thanks.
I went to Staples today to fax the papers and tried for an hour but always got busy fax signal. I had to leave without it being faxed. I guess now I will have to fed ex it.
here is the link to submit a complaint you can expect they call you from no caller ID it may take some time not next day:
Submit a complaint to the Passport Program - Canada.ca (services.gc.ca)
Sorry there is no correct answer to this but some receive it after 1 week some 2 weeks some they wait more i was charged on the 20th Jan 2022 i waited two weeks after it nothing sent to me i was traveling and i was not expecting it will take this much time after that i requested urgent processing and add to that they kept my certificate with them or somewhere for 2 weeks until i requested them to return it to me and talked to supervisor and filed a complaint about it.
It is all in the hand of the officer who is working on the file he maybe will be in the mood to work so he complete the application if he is not in the mood he will delay delay delay until he get the mood to do it and complete your application and approve it he send you the passport and the certificate the bottom line here keep calling every five days to check the application and do not leave it some other folks there was an issue in their application and waited waited waited and when they call they informed them oh we need this info from you to continue the application so no one will call if there is a problem or they need anything sorry to be so dramatic but this is what it is and after my experience i give them one star only at least i got my passport for 10 years to stay away from this mess. good luck all the best
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