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Canadian Passport - Mail-In Application Timelines

kapil_takeit_easy

Full Member
Jul 15, 2016
23
2
1800-567-6868
I never had luck connecting on this number..not sure if it even works.. I am calling from USA if it matters. I use the other number 819-997-8338 which still has a better chance of connecting.. if there are any other numbers out there please share those too. Thanks.
 

CaBeaver

Champion Member
Dec 15, 2018
2,941
1,369
I filed a complaint on March 3rd and have had no response. I try to call often and either the call did not go through, fast busy signal or sit waiting for 300 calls ahead, only to have my call disconnected.
I think they are ignoring the complaints. It's closer to tyranny than democracy these services because they are effectively saying you only have to accept what we offer regardless of the quality of service, and you should not object, and if you do, we won't even acknowledge it. Go to twitter and read the terrible stories. Some people were told their applications is not in the system, and passport Canada doesn't know where it is :eek:
 
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Akki045

Star Member
Jun 12, 2017
127
47
Not all applications are the same. I am telling my personal experience. You never know. Yours maybe approved this week. What's your office by the way? The office that charged your CC?

As for the certificate and passport, recently I have been reading applicants receiving them together in one envelope for most cases.
I got charged from Brampton. I am from BC, so I sent my application to their Mississauga address. How about you?
 

CaBeaver

Champion Member
Dec 15, 2018
2,941
1,369
I got charged from Brampton. I am from BC, so I sent my application to their Mississauga address. How about you?
I think Ontario offices are faster than Quebec's. I saw at least two applicants got their passport in about 20 business days from Whitby's office. Mine is Gatineau.
 

an_mah

Star Member
Apr 26, 2014
83
19
Category........
Visa Office......
New Delhi
NOC Code......
2171
Job Offer........
Pre-Assessed..
App. Filed.......
02-06-2014
Doc's Request.
Sent with App (except PCC)
Nomination.....
26-09-2014
Med's Request
10-11-2014
Med's Done....
25-11-2014
Interview........
Waived
Passport Req..
03-02-2015
VISA ISSUED...
19-02-2015
LANDED..........
02-05-2015
Just got off a call with Passport office after a wait of 1 hr 52 minutes (about 500 callers before me). The agent confirmed that my application is received and gave me the file number. She mentioned that there is a 6 to 8 week delay and given that my application was received on Mar 11, it is expected to be picked up for processing the week of May 6, then 2-3 weeks for receiving the passport.
I was not sure if I had attached my daughter's birth certificate and she confirmed that I had - they have all required documents.

Long wait ahead. She did give me the option of transferring to local office (who will need proof for faster processing) for $45 per application. `didnt take that option at this time but may call them back tomorrow for the same.
 
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Elchinec

Star Member
Nov 19, 2018
143
104
Just got off a call with Passport office after a wait of 1 hr 52 minutes (about 500 callers before me). The agent confirmed that my application is received and gave me the file number. She mentioned that there is a 6 to 8 week delay and given that my application was received on Mar 11, it is expected to be picked up for processing the week of May 6, then 2-3 weeks for receiving the passport.
I was not sure if I had attached my daughter's birth certificate and she confirmed that I had - they have all required documents.

Long wait ahead. She did give me the option of transferring to local office (who will need proof for faster processing) for $45 per application. `didnt take that option at this time but may call them back tomorrow for the same.
This is very helpful! Thanks a lot!
 

tarekh

Star Member
Aug 25, 2011
129
34
I think Ontario offices are faster than Quebec's. I saw at least two applicants got their passport in about 20 business days from Whitby's office. Mine is Gatineau.
I don't think so. These are the people who announced their offices. No 7, 8, 10, 12, 13, 14, 15, 16 didn't receive the PP yet (days counted up to date.). 12 is tentative date advised by PP office.
Delivered​
Received​
Credit Charge Working daysTotal working days from delivery
1​
mys3lf​
9-Feb-22​
11-Mar-22​
16​
23​
SC Passport Varennes​
2​
tgman​
9-Feb-22​
15-Mar-22​
21​
25​
Gatineau​
3​
Naush4​
10-Feb-22​
14-Mar-22​
15​
23​
Gatineau​
4​
eager​
14-Feb-22​
18-Mar-22​
20​
25​
Whitby​
5​
ftahir​
15-Feb-22​
17-Mar-22​
15​
23​
Gatineau​
6​
UnBip​
22-Feb-22​
24-Mar-22​
14​
23​
Gatineau - Ottawa mailroom​
7​
nasadadadsa​
28-Feb-22​
4-Apr-22​
26​
26​
Messesauga​
8​
mpsqra​
1-Mar-22​
4-Apr-22​
15​
25​
Gatineau​
9​
dsanchez​
2-Mar-22​
30-Mar-22​
11​
21​
Ontario​
10​
Klamm​
2-Mar-22​
4-Apr-22​
24​
24​
Mississauga​
11​
CanadianCitizenHere​
2-Mar-22​
15-Apr-22​
16​
33​
Gatineau​
12​
PumpkinJack​
3-Mar-22​
4-Apr-22​
17​
23​
Gatineau - Varennas 2​
13​
Esi1979​
4-Mar-22​
4-Apr-22​
17​
22​
Gatineau - Varennas 2​
14​
Akki045​
4-Mar-22​
4-Apr-22​
21​
22​
Mississauga​
15​
tarekh​
4-Mar-22​
4-Apr-22​
21​
22​
Gatineau - Varennas 2​
16​
Costa5053​
7-Mar-22​
4-Apr-22​
14​
21​
Edmonton​
 
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goodboy97

Hero Member
Feb 12, 2017
505
57
Montreal, Canada
Category........
QSW
Visa Office......
Sydney, NS
App. Filed.......
26-05-2017
Doc's Request.
NA
Nomination.....
NA
AOR Received.
15-08-2017
IELTS Request
NA
File Transfer...
NA
Interview........
Not Required
I got charged from Brampton. I am from BC, so I sent my application to their Mississauga address. How about you?
Timeline please.
 
Mar 15, 2022
12
11
I don't think so. These are the people who announced their offices. No 7, 8, 10, 12, 13, 14, 15, 16 didn't receive the PP yet (days counted up to date.). 12 is tentative date advised by PP office.
Delivered​
Received​
Credit Charge Working daysTotal working days from delivery
1​
mys3lf​
9-Feb-22​
11-Mar-22​
16​
23​
SC Passport Varennes​
2​
tgman​
9-Feb-22​
15-Mar-22​
21​
25​
Gatineau​
3​
Naush4​
10-Feb-22​
14-Mar-22​
15​
23​
Gatineau​
4​
eager​
14-Feb-22​
18-Mar-22​
20​
25​
Whitby​
5​
ftahir​
15-Feb-22​
17-Mar-22​
15​
23​
Gatineau​
6​
UnBip​
22-Feb-22​
24-Mar-22​
14​
23​
Gatineau - Ottawa mailroom​
7​
nasadadadsa​
28-Feb-22​
4-Apr-22​
26​
26​
Messesauga​
8​
mpsqra​
1-Mar-22​
4-Apr-22​
15​
25​
Gatineau​
9​
dsanchez​
2-Mar-22​
30-Mar-22​
11​
21​
Ontario​
10​
Klamm​
2-Mar-22​
4-Apr-22​
24​
24​
Mississauga​
11​
CanadianCitizenHere​
2-Mar-22​
15-Apr-22​
16​
33​
Gatineau​
12​
PumpkinJack​
3-Mar-22​
4-Apr-22​
17​
23​
Gatineau - Varennas 2​
13​
Esi1979​
4-Mar-22​
4-Apr-22​
17​
22​
Gatineau - Varennas 2​
14​
Akki045​
4-Mar-22​
4-Apr-22​
21​
22​
Mississauga​
15​
tarekh​
4-Mar-22​
4-Apr-22​
21​
22​
Gatineau - Varennas 2​
16​
Costa5053​
7-Mar-22​
4-Apr-22​
14​
21​
Edmonton​
I don't think so. These are the people who announced their offices. No 7, 8, 10, 12, 13, 14, 15, 16 didn't receive the PP yet (days counted up to date.). 12 is tentative date advised by PP office.
Delivered​
Received​
Credit Charge Working daysTotal working days from delivery
1​
mys3lf​
9-Feb-22​
11-Mar-22​
16​
23​
SC Passport Varennes​
2​
tgman​
9-Feb-22​
15-Mar-22​
21​
25​
Gatineau​
3​
Naush4​
10-Feb-22​
14-Mar-22​
15​
23​
Gatineau​
4​
eager​
14-Feb-22​
18-Mar-22​
20​
25​
Whitby​
5​
ftahir​
15-Feb-22​
17-Mar-22​
15​
23​
Gatineau​
6​
UnBip​
22-Feb-22​
24-Mar-22​
14​
23​
Gatineau - Ottawa mailroom​
7​
nasadadadsa​
28-Feb-22​
4-Apr-22​
26​
26​
Messesauga​
8​
mpsqra​
1-Mar-22​
4-Apr-22​
15​
25​
Gatineau​
9​
dsanchez​
2-Mar-22​
30-Mar-22​
11​
21​
Ontario​
10​
Klamm​
2-Mar-22​
4-Apr-22​
24​
24​
Mississauga​
11​
CanadianCitizenHere​
2-Mar-22​
15-Apr-22​
16​
33​
Gatineau​
12​
PumpkinJack​
3-Mar-22​
4-Apr-22​
17​
23​
Gatineau - Varennas 2​
13​
Esi1979​
4-Mar-22​
4-Apr-22​
17​
22​
Gatineau - Varennas 2​
14​
Akki045​
4-Mar-22​
4-Apr-22​
21​
22​
Mississauga​
15​
tarekh​
4-Mar-22​
4-Apr-22​
21​
22​
Gatineau - Varennas 2​
16​
Costa5053​
7-Mar-22​
4-Apr-22​
14​
21​
Edmonton​
My timeline:

App Sent: Feb 28
App delivered: Mar 2(Gatineau-Varennas 2)
Web request sent: Mar 14
Web request reply: Mar 31 (in examination)
CC Charged: Mar 23
 

CaBeaver

Champion Member
Dec 15, 2018
2,941
1,369
Just got off a call with Passport office after a wait of 1 hr 52 minutes (about 500 callers before me). The agent confirmed that my application is received and gave me the file number. She mentioned that there is a 6 to 8 week delay and given that my application was received on Mar 11, it is expected to be picked up for processing the week of May 6, then 2-3 weeks for receiving the passport.
I was not sure if I had attached my daughter's birth certificate and she confirmed that I had - they have all required documents.

Long wait ahead. She did give me the option of transferring to local office (who will need proof for faster processing) for $45 per application. `didnt take that option at this time but may call them back tomorrow for the same.
So basically it takes between 8-11 weeks to get the passport, and not 28 calendar days as they claim. That would have been OK had they advertised this on their website so we know. According to this, I shouldn't expect anything before April 20th. Bummer.
 
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CaBeaver

Champion Member
Dec 15, 2018
2,941
1,369
I don't think so. These are the people who announced their offices. No 7, 8, 10, 12, 13, 14, 15, 16 didn't receive the PP yet (days counted up to date.). 12 is tentative date advised by PP office.
Delivered​
Received​
Credit Charge Working daysTotal working days from delivery
1​
mys3lf​
9-Feb-22​
11-Mar-22​
16​
23​
SC Passport Varennes​
2​
tgman​
9-Feb-22​
15-Mar-22​
21​
25​
Gatineau​
3​
Naush4​
10-Feb-22​
14-Mar-22​
15​
23​
Gatineau​
4​
eager​
14-Feb-22​
18-Mar-22​
20​
25​
Whitby​
5​
ftahir​
15-Feb-22​
17-Mar-22​
15​
23​
Gatineau​
6​
UnBip​
22-Feb-22​
24-Mar-22​
14​
23​
Gatineau - Ottawa mailroom​
7​
nasadadadsa​
28-Feb-22​
4-Apr-22​
26​
26​
Messesauga​
8​
mpsqra​
1-Mar-22​
4-Apr-22​
15​
25​
Gatineau​
9​
dsanchez​
2-Mar-22​
30-Mar-22​
11​
21​
Ontario​
10​
Klamm​
2-Mar-22​
4-Apr-22​
24​
24​
Mississauga​
11​
CanadianCitizenHere​
2-Mar-22​
15-Apr-22​
16​
33​
Gatineau​
12​
PumpkinJack​
3-Mar-22​
4-Apr-22​
17​
23​
Gatineau - Varennas 2​
13​
Esi1979​
4-Mar-22​
4-Apr-22​
17​
22​
Gatineau - Varennas 2​
14​
Akki045​
4-Mar-22​
4-Apr-22​
21​
22​
Mississauga​
15​
tarekh​
4-Mar-22​
4-Apr-22​
21​
22​
Gatineau - Varennas 2​
16​
Costa5053​
7-Mar-22​
4-Apr-22​
14​
21​
Edmonton​
Maybe you are right. I mentioned I read two applicants who received their passport after around 20 business. I don't have all data points to make an educated and accurate estimate. By the way, some of the entries are off. For example, entries 11 and 12 are one day apart from each other, yet one is reported 23 business days and the other is 33, unless the latter is a typo.
 
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Klamm

Star Member
Jul 14, 2016
132
41
Just got off a call with Passport office after a wait of 1 hr 52 minutes (about 500 callers before me). The agent confirmed that my application is received and gave me the file number. She mentioned that there is a 6 to 8 week delay and given that my application was received on Mar 11, it is expected to be picked up for processing the week of May 6, then 2-3 weeks for receiving the passport.
I was not sure if I had attached my daughter's birth certificate and she confirmed that I had - they have all required documents.

Long wait ahead. She did give me the option of transferring to local office (who will need proof for faster processing) for $45 per application. `didnt take that option at this time but may call them back tomorrow for the same.
Wait what? This is A) terrible, and B) not at all what the agent told me! My application was delivered March 2 and when I called last week (being worried about not getting any updates with my May 1st travel date), he reassured me that I will get the passports before then! So confusing!
 

CaBeaver

Champion Member
Dec 15, 2018
2,941
1,369
Wait what? This is A) terrible, and B) not at all what the agent told me! My application was delivered March 2 and when I called last week (being worried about not getting any updates with my May 1st travel date), he reassured me that I will get the passports before then! So confusing!
When I asked about if there an estimate on my file, the agent just said call us again in 2-3 weeks. I don't think this means I will get the passport before May 1st. Maybe there is more information on your file that the agent used, but it might be the case he was trying to give promises based on nothing. Go to twitter on Passport Canada page and read the negative stories. It's a complete mess and breakdown of the system. Some files even missing and they don't know where they are!!
 
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