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Call Center Job and Noc

tabsie

Full Member
Jul 15, 2014
35
13
Canada
Category........
CEC
NOC Code......
2282
AOR Received.
March 12 2019
Med's Done....
April 24 2019
Hi,

I work as a technical support associate at Convergys. Does anyone know what documents I would need to get from HR Assist?
 
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Tomi2

Hero Member
Apr 11, 2017
375
135
Canada
Category........
CEC
Visa Office......
Ottawa
NOC Code......
1241
App. Filed.......
21-06-2017
Doc's Request.
30-10-2017 (RCMP requested)
AOR Received.
21-06-2017
Med's Done....
16-08-2017
Passport Req..
06-11-2017

tabsie

Full Member
Jul 15, 2014
35
13
Canada
Category........
CEC
NOC Code......
2282
AOR Received.
March 12 2019
Med's Done....
April 24 2019
Can someone help me out please. Does convergys provide documents needed for PR? Im planning to apply for my PR this year.
 

olatunjijimoh

Newbie
Nov 23, 2018
2
0
Can someone help me out.
Work in a Fintech company and my job role entails POS terminal support.
Under what NOC does this fall into as 2282 states that one must have a computer science background which i do not have.
 

Tejinder13

Member
Jul 23, 2018
11
1
That's awesome! Congrats on that!
Unfortunately, Convergys do not want to sign me a reference letter that will be staiting my actual duties, as u've got in your example...
I am also working at convergys as technical support specialist, Its been almost 6 months and I have been lil worried now, do they provide reference letter with duties. Did you end up getting letter and PR?? Please help or I should look for other job else my lot of time will be wasted
 

tabsie

Full Member
Jul 15, 2014
35
13
Canada
Category........
CEC
NOC Code......
2282
AOR Received.
March 12 2019
Med's Done....
April 24 2019
Anyone who is wondering if Convergys provides Reference letter here is your answer:

* Contact HR Assist
* Leave a voicemail with your name, employee ID, preferred contact method
* Reason for the call should be Employee verification letter
* If your preferred contact method is email, they will send you a very generic letter via email
* Reply to the email and mention you want number of hours worked per week, salary, NOC and duties and resposibities listed in the letter
* They will get back to you with a proper format for PR purpose

Just putting this out there since this may help someone. No one replied to my message when i needed help so I can understand this information would be helpful to someone who is in the same boat as I was few years ago.
 
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narangricky22

Full Member
Jun 28, 2018
33
0
Anyone who is wondering if Convergys provides Reference letter here is your answer:

* Contact HR Assist
* Leave a voicemail with your name, employee ID, preferred contact method
* Reason for the call should be Employee verification letter
* If your preferred contact method is email, they will send you a very generic letter via email
* Reply to the email and mention you want number of hours worked per week, salary, NOC and duties and resposibities listed in the letter
* They will get back to you with a proper format for PR purpose

Just putting this out there since this may help someone. No one replied to my message when i needed help so I can understand this information would be helpful to someone who is in the same boat as I was few years ago.

Hello! Thanks a lot for putting this information. I'm also an ex-cvg employee. Can you please share HR Direct Phone Number or email ID?

How much time did it take you to get the letter?
 

max13

Newbie
Mar 19, 2012
4
0
Hello, I have a 6 year experience working as a Quality Assurance Executive in call center. My main job was to evaluate and monitor calls for fraud, possible opportunities for feedback and making sure all the clients requirements as per the product knowledge is followed. I provided feedback, designed and conducted training of the sales team as per their performance to improve their performance. which NOC will apply in my case. I have an MBA degree. kindly assist
 

Bhanurao

Newbie
Feb 20, 2020
2
1
Hello Mr B , I got job opportunity to work as Cable tech support for Rogers by Sykes work from home Canada , just wondering that is it also eligible for pr and if yes under which noc code ?
 
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newkij1

Star Member
Jul 16, 2015
153
34
Hello Mr B , I got job opportunity to work as Cable tech support for Rogers by Sykes work from home Canada , just wondering that is it also eligible for pr and if yes under which noc code ?
where are you located in Canada?
yes, you are eligible
 

jakemole99

Member
Oct 19, 2020
10
0
I have a question. I work for transcom as tech support (work from home) here in canada. Am I eligible for CEC even if the company is based in the USA? I don’t think they have an office here in Canada.

Appreciate any response.
 

anirud07

Newbie
Jan 8, 2021
1
0
Hello Mr B , I too got a job opportunity to work as Cable tech support for Rogers by Sykes work from home. The HR lady said that the NoC code will be customer support agent. However the work which we will be doing is basic troubleshooting for cable tv which I guess comes under technical support. Is she right ? Could you confirm if I can apply for my pr with this experience as type b? Appreciate your help in advance.