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Biometrics submitted but site not updated

Jul 18, 2019

I have submitted my bio-metrics on June 4th 2019 after receiving an email from IRCC on May 22nd 2019.
The site still says "Bio-metrics not received". Its been more than 4 weeks till date(7/18/2019). I live in US and my bio-metrics centre is in Alexandria, VA which is actually a USCIS centre . I created a request to IRCC about the problem, the customer support agent sent me an email " We have verified your information on file and can confirm that your biometrics were not received by the responsible office yet". I tried reaching out to USCIS and its of no use. Do any of you guys came across same problem??? do you know how to contact IRCC over the phone?? Please help.