Thanks guys. My hubby has a daughter from a previous relationship and she was included in our PR application. So there was a medical request included for her as well but her mum refused to let her take the medicals. My hubby sent the emails from his ex saying she doesn't want the girl to be included in the application anymore to AVO. He included a letter explaining the ex's change of mind regardless of his efforts to convince her to allow the girl take the medicals.
AVO replied that if she doesn't do the medicals, she would be removed from the application but he would never be able to apply for her again in the future. If she doesn't do it in 30 days, her name would be withdrawn from the application.
So I guess that's why our ecas hasn't changed, but fingers crossed.