https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/temporary-residence/exemption.html
Restoration is possible for those with temporary status valid on Jan 30 2020 and expired AFTER that. If not, its NOT possible. I am Assuming "She" is in Canada because only then "She" can apply for restoration of status.
I don't know "She" but if "She" is having a permit that expired in 2018 and "She" is trying to restore just now then I smell trouble. BIG trouble. It seems, "She" is an over-stayer. Only people with no status need restoration of status. If "She" lost her status in 2018 and has been staying in Canada ever since, "She" has overstayed. "She" can not use the restoration policy to restore "She" 's status as what ever "She" was having before.
Besides, applying NOW in december or November seems shaddy enough. Why wait so long? From the looks "She" is trying to find an excuse to stay in Canada even after losing the permit and status.