ADDING MY CHILD TO MY APPLICATION HAS TAKEN MORE THAN ONE YEAR

[Godfollows]

I submitted my EE application in September 2023 and i was sent my PPR in June 2024 but during this time i had a child and i called IRCC and told them that i was expecting a child and they advised that we send the documents via webform instead of sending the passports that were requested for, I did this thinking that the baby would be added and till now no communication from IRCC,i have called severally, sent series of webforms, contacted MP and done everything possible but till date there has been no change kin my situation and i have been stuck with no direction as i thought thus would take less than a month. I keep calling and still same response that they have a lot of files yet to be treeated.Has anyone gone through this or is there something i didnt do right?