A Call for Help !! Express Entry submitted information lost

[Apoorva_1987]

URGENT HELP !!

I had submitted my profile on December 2019. Today I logged in to check something and found all my submitted information is lost. I only see the created on date. The profile says

" Days left to submit - 5 "

How did this happen? Has anyone faced this issue? How I resolve it? What does this mean?

Also if someone could share the CIC helpline number and email, it would be very helpful.

 

[rajapanesar]

Did you submit it in the end?

 

[Apoorva_1987]

Did you submit it in the end?

Yes. We did.

Assuming if it was not submitted, still the data we enter and upload should be there right??

 

[ChocoHagela]

You have 60 days to complete the profile, did those 60 days expire?

 

[Apoorva_1987]

You have 60 days to complete the profile, did those 60 days expire?

We had completed the profile and submitted the information.

The 60 days would expire on February 17. Moreover, if the profile was not submitted, even then the data we uploaded must have been there.

 

[ChocoHagela]

When did you last check it, if it was only today that you checked then maybe it was a glitch and maybe it'll show up after a while, else you may have to call and ask them. I submitted my profile 40 days after i created it and there was always an option to complete it from where i left it, after submitting it showed submitted and i was able to make changes to it.

 

[Apoorva_1987]

When did you last check it, if it was only today that you checked then maybe it was a glitch and maybe it'll show up after a while, else you may have to call and ask them. I submitted my profile 40 days after i created it and there was always an option to complete it from where i left it, after submitting it showed submitted and i was able to make changes to it.

Checked it today. Thanks