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Yes you should give them a call that will speed up the process, that's what i observed, They dont reply on web form properly like on call. i got reply for webform after i called them.

Hello Everyone, i Applied my pr on December 2nd 2019 and my estimated completion date was June 2nd 2020, but i didnt Recieved anything after the application completed 100%, i was getting tensed and worried so i decided to call after 3 days on June 5th 2020 Morning. The agent told me that my...