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Hi there our online account shows 'decision made' for about a month now but we have not received anything in the mail or email. Did anyone else have this happen and how long did it take to physically receive something or are you still waiting? thanks !

Hi there, I did the same thing used the email address they provided to me but I also mailed the hard copy. Only to find out months later that they were still asking for the docs. I then figured out how to go online and submitted them via the website. They also had a link there for a 'case...

Hi there, my moms application for PGP shows 'decision made' but when I click on the link it just shows up to the last time they requested a document back in Feb and said if you have not already submitted this please do so asap. I had submitted them as soon as they asked for them. So I emailed...

Medical shows passed. Sent police clearances in Feb 2020. Requested further info i.e. resume and travel history in Feb 2020. Forms were emailed to address provided but they didnt go through. Had uploaded online and mailed a copy. Does not show any further progress since then, I presume...

Applied for my mom in Jan 2019 after trying for many years to apply. Passed through medical etc was asked for police clearances a few months back which were submitted right away via the email link they gave me only to get another email saying they were still waiting for them so I re-submitted...