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Just so anybody who encounters the same problem knows, I received a respone for my reported technical issue that states the situation is due to an ongoing technical problem, and they are looking into it to resolve it as soon as possible. They also advised me to contact them using the IRCC Web...

Hi @Pandora18! I have just submitted my application too, and I as well cannot find the letter of explanation in my optional documents section. Did you resolve your issue in this regard? I also have sent a "Report a Technical Issue" in the "View your submitted application or upload documents".