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Emmm... try to call cic first to see if it’s been shipped out. If it’s shipped then I think it should be fine. But If you are very worried, I think you can send out another label with a letter to explain, at the same time also leave a online enquiry to them or send out a email to them with the...

My passport returned back to me successfully 4 days later, the second day after I received my passport, the tracking status back to normal and showed “shipped”. I think there was some error with UPS tracking system, but the actually shipping label was still valid. When I called UPS service the...

it took me 3 weeks from the passport delivered and passport received.

Here are some updates: delivered on Oct 8th approved on Oct 25th label activated on Oct 29th passport received on Oct 30th Total processing time 3 weeks

I sent out my passport from the US to Ottawa for landing visa on Oct 8th by UPS, it has been 3 weeks my status is still Decision Made. But when I check my return label today, UPS showed that my label is voided (shipment canceled). I called UPS and the agent said the label is already being...

just check my UPS return label online, and it showed "shipment voided", my status online is still decision made. Does anyone know what happened here?

I will call them tomorrow morning to see what happened here. it has been 20 days, shouldn't be this slow I think.

Anyone who delivered passport on Oct 8th but still hasn't got any update yet? Now I am really worried

same here, sent from US, and reached on Oct 8, no update so far

try the TextNow app, and the app will ask you to enter an area code, I used 514 (area code in Canada), the app helps you set a Canadian phone number. Then you can call the 888 number through the app

I called them yesterday and they said my document has been received, information has been verified last Friday but until now it is still not entering the printing room. The agent wrote down my tracking number and sent a note to the visa office. Did you try to call them?

I used Textme to call them yesterday at 15:30, it worked, the area code that I tried is 514, hope it can help you

Can you please let me know if you get any update. I hope we can hear from them by the end of this week

Got it. Thank you so much, will call them right now.

Thank you for the quick reply! Did you also send out yours from US? So they can confirm the receive of your document by phone right?

I received my PPR email on Sep 23, and delivered my passport on Oct 8 from US via UPS, and it has been 2 weeks after that, haven't heard back from them. It's so scared, I worried a lot. Is this normal??

I have the same delivery date as you from NY to Ottawa, haven't heard back until now. how do you know your passport are in the printing room, did you call them?

Hi! did you make the phonecall from USA or within Canada, I tried to call them but the number is within Canada only and I'm in the USA. Could you please tell me which number you called?