Ahaan... May be this is the reason you didn't get the clear answer...
Try to call CIC and ask about your visa office. Subsequently, send the Webform to that particular VO. Hopefully, you will get the better response.
Strange...!
I have seen several detailed response of Webform mentioning the exact status of Eligibility / Criminality / Security / BG etc.. Not sure why they didn't share such information with you. (What's your Visa Office) ?
I called CIC and agent told me that she can't see any details of my application since it's being processed outside Canada (London). They only have access to those application which are being processed by VOs inside Canada. Strange.....!