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Can they use their Health Card and services even though their PR Card has expired? I think they can because even if your PR Card expires, they don't lose their PR status right

Hello, My parents became permanent residents of Canada on July 21, 2014 and their PR cards are expiring on Sept 05, 2019. I'm currently filling out the application form for renewal of permanent resident card and having trouble with questions #21 and #22. In short, I'm really confused about...