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So the border has been closed to non citizen and PR. What is the definition of "immediate family member"? A friend called CBSA and was told they are not sure. How can they not be sure? What rule would airlines follow then?

Hi all, I am sponsoring my mom to immigrate to Canada and we received the following letter recently: Dear applicant, Your immigration medical examination result has been received and in order to complete the assessment additional information is required. Please print out a copy of this...