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  1. T

    Visitor visa extension, no physical document received.Visitor has since returned to home country.

    The 1-888-242-2100 number is perpetually busy, impossible to get through to a live person. Two three more questions: 1. Is it possible to download and print off the "secure document" letter? I have searched and cannot find where to log-in. The closest I can find is this webform...
  2. T

    Visitor visa extension, no physical document received.Visitor has since returned to home country.

    Thanks canuck_in_uk and woodworker, My friend and I tried logging in online but there is some mismatch in log-in credentials so could not update the address. The 1-888-242-2100 number is perpetually overloaded. If we manage to log in, good idea to print the letter or I'll PDF it and email it...
  3. T

    Visitor visa extension, no physical document received.Visitor has since returned to home country.

    Friend had a 6 month visitor visa and was successful in obtaining an extension for total of one year stay. Friend received the email confirmation "your application to remain in Canada as a temporary resident has been approved. A secure document has been mailed to you..." The problem is the...