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Agent sent this email to parents on May 17, 2018. Tracking Id ×××××××××- Your processed passport has been received from the Canada Visa Office on 15 May. Is the above sentence supposed to be like this?

Hello everyone! My parents applied for visitor on May 15,2018 from india to attend convocation ceremony of my brother. They applied paper-based application through the agent. Agent says that it is showing under process. I have a question about eligibility and background checks. Are these steps...