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Thanks! I'm wondering whether it's included in the average processing time....

Hello, I've submitted my application a week ago, and the review of eligibility status remains "Your application is in progress. We will send you a message when we start reviewing your eligibility." Is it usual to take a long time before the review? The average processing time is told to be 15...

Thanks! I'm able to proceed once the uploaded document is removed. I also attached a signed version of IMM5257 Schedule 1 form in the client information just in case...

Can't submit the form without providing IMM5257 Schedule 1... It seems that IMM5257 Schedule 1 is required if you have answered yes in the background questionnaire.

There is a "Report a Technical Issue" on the document checklist page. I've received a similar response: We are currently looking into the issue described in your email. We will communicate with you as soon as we have more information. We apologize for any inconvenience that this may have...

Same here, almost tried everything...

I'm encountering this issue too. Have you resolved it yet?