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I tried to reset the password, but it gives the same error "user name is missing, invalid or incomplete". Even when I called IRCC they asked me to go via online portal".

Hi all, I submitted my documents for verification by end Jan 18. I am trying to log into my account but I get an error message "user name and password is missing, invalid or incomplete". I have sent emails around 3 times through technical difficulty but have still not received any update. I'm...