I had the same thing today when I checked my tracker, is that normal? I thought bg should be completed first before they initiate test step. Anyone had the same system behavior?
You should calculate her hours per annum, as per CIC the full-time work experience per year should be 1560:
“Full-time” means at least 30 hours of paid work in one week. One year of full-time work is at least 1560 hours.