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I have not contacted the high commission in Ottawa. I've only contacted the Malaysian consulate general office and they told me I have to go to Malaysia to obtain the required documents. I will contact the high commission office tomorrow to see what they can do.

I'm a 20 year PR for who hasn't traveled outside Canada since coming here. An unfortunate situation has arisen and I need to travel back to Malaysia to see my family. I'm unable to get a Malaysian passport because I don't have a Malay identification card. The only way to get one is to be...

I've been having a very frustrating experience trying to get my mother back to her home country to see her dying father. My mother has been a permanent resident for 20 years and is unable to get a passport from her home country. I explained her situation to the Canadian immigration people...