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Ok thank you - will it be held against us for not using? Or will the fact there’s a pandemic be taken into consideration?

My wifes PRTD (one year, multiple entry) expires August 10th - we’re waiting for some critical documents in our current country to be able to leave but there is a risk we will not have those in hand by August 10th. Is it possible to ask for an extension of her existing PRTD? Or, do we have to...