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are you applying TRV inside Canada? are you entering US with a valid US Visa as student?

Thank you Jalex23! In this case my parents are already out of status since the extension period was way too short (only 2 days), approved on Dec 21, and must leave before Dec 23nd. and the letter was sent to my home in Jan 6th. so, "Their status is irrelevant for leaving the country." that's...

Hi, my parents got visa extension approved but when I got the letter it's already passed expiration date. I called call center, they asked me to apply restoration. My parents already bought ticket to leave Canada via US (within 90 days after expiration), they want to save the $400 for...