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Application Received: Jan 9th 2014 Sponsorship In-Process: Mar 15th 2016 Applicants: Mom+Dad Citizenship: Brazil (living in Canada by Super Visa) application sent in french from Quebec

My application is in French and from Quebec. I received the email confirmation in June/2014, but I still don't have access to login in the website. I tried with the application file number sent in this email and the automatic message is: "Nous n'avons pas pu vous identifier à l'aide de...