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yeah I have called them today and the agent told me they are having a technical issues because I wasn't the first one who called in for that issue

I applied on OCT 21st the received on 23 since I live in the same City "Sydney" it showed online that it's in process and they sent me the acknowledge letter on Jan 22nd,2014 called them by March since I never received anything they said the letter was sent twice once on Feb21st and 23rd.. asked...