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Thank you for the reply Application was submitted online. The passport was submitted in AbuDhabi embassy The reason given on the refusal letter was: immigration status, which is meaningless because she has a three year valid residence visa

my mother in low was sent a letter saying that they have positively assessed her application for a tourist visa and asking her to pay an extra fee for a TRV and submit her passport. few days after, and immediately after submitting the fees and the passport she received a refusal letter. Few days...