Yes, that is messed up, check both email accounts associated with the file. I know my wife forgot to check her email address that she gave to CIC and there was a letter waiting for her there from Buffalo
thanks Mumbles 8)
One last thing sorry to bug you, but did you have to submit a birth certificate, I think my wife who is american did not submit hers as she was unsure, as a form of ID she submitted the passport, what do you think?