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No visa , they give you a paper in the plan ( visa card or tourist card ) and that’s it this paper is your visa

I have already traveled to Cuba with my RTD and I don't have my PR yet, I bought my ticket with Sunwing, at the beginning they asked me for my PR I told him that I haven't received it yet and I only have my RTD they told me ok wait we have to make calls after a few minutes they told me ok...