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I sent it as a pdf. Actually, I was talking about the naming format of the pdf and email subject line, etc. as described in the email. But I'm not sure why the portal tells you that the user can't be found! I've never seen any message/alert like that on my portal.

I sent both of our oath forms from a different email, not sure if it worked or not. But plz make sure the format is correct before sending it.

I received it today after 6 business days! Sadly I have no idea. I sent it again yesterday from another email address. Don't know what triggered the system.

Received our e-certificate today! Don't know if sending from another email address really worked or not, but thanks for your suggestion.

seat number is not the case yes, seat number is not the case.

We tried calling multiple times but each time the call was hung up! We are not able to talk to a representative which is frustrating. We also sent the oath form multiple times. Will try your trick to see if it works in our case. Thanks.

wondering if it has a relation with the seat number! Mine is 100+. I haven't been able to download it yet. Do they process the system based on the seat number? Any idea?

Good day all! We (my husband & I) took our oath last Wednesday morning on September 27, 2023. Soon after the ceremony, we submitted our oath forms. It's the 5th business day. Still we haven't received any confirmation. While trying to download the e-certificate of citizenship, the portal still...

has anyone got the e-certificate on the portal after attending the oath ceremony (online) on 27th September??