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Thank you. That’s what I did, I copied the following number 1 (888) 242-2100,,,,,,,,,,,,,,,,,2,1,,1,4,,1,1 from a previous answer in the forum

I called several times and no success. I just heard an automatic message saying that the application after the Tuesday 14 January 2020 is not processed yet….? Is it normal? hope some advance soon in my application. It’s been more than 16 months… Thank you for your update