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I called IRCC 3 times in the ladre two weeks and they don’t see anything in my profile.

Hi, I send my documents to the embassy of Canada in Mexico on March 22 and they received them on March 24. I send 10 emails asking for my file, with no answer. Has been 5 months and I don't know anything about my file and it doesn't appear in my portal. So I was wondering if someone knows what...