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i send email to CGI also and passport department also but still there is no update from them. can i visit directly to CGI toronto without any appointment.

It’s showing application under review of Indian high commission/consulate..

I apply for my passport renewal on 26 June at Bls Toronto.On 6 July it’s shows processing at consulate general.it’s almost 2 months completed but still no update.. Still it’s showing processing at consulate general Can anyone tell me what I do in that case