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Thanks!!! Much hopeful to know I’m not alone in this boat

Is it a must that guarantor or references will get a call before printing or passports?

I sent application on March 08. CC charged on April 01 Fill the form on the website after 20 business days i.e. April 10 but no reply against that. No calls to guarantor or reference Desperately needs to see my parents, it’s 5 years. Any expert reviews or opinions on my timeline.