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You maybe try that: Go to the portal site:https://prson-srpel.apps.cic.gc.ca/en/login, and try "forgot password" function (the username/email is your submitted to VO). If you can reset your password, the account is ok, but just the email is lost. good luck for you . My situation is a bit...

Someone said that you need to click the "In review with IRCC", you maybe can download your eCoPR in the next page.