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you replied to the same request email with your passport copies or is there any different e-mail address? i did followed the instructions in the letter but seems they didn't receive until now. Thanks

The email came on 23rd july to submit the passport copies and i did submit the same day. Until now my online tracker says the action is pending on me. last week i have sent web form to inquire if they have received my passport copies and the response was that they haven't received. They asked me...