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The journey is over, my wife received her citizenship certificate today, together with her passport. Good luck to those who are still waiting.

Without a proof of travel I'm afraid that your request might not get very far mate :-/ You can also calll your MP directly, you will most probably talk with someone from their office.

You can try to contact your local MP and explain your situation, it worked for my wife. You can also call them at 7:30 am and ask them to transfer your application with a proof of travel (so you need to have a ticket booked already).

Sure :

Quite fast actually, 2 days the first time, saying basically that they would contact the right person and get back to us later on.

My wife just got a call from a supervisor at Passport Canada and she was told that they would prioritize her application and print her passport tomorrow (without extra fees). He is even going to call her back to provide her with a tracking number! So for anyone having problems, don't hesitate...

We heard back from our MP this morning, it seems they have a dedicated support line with Passport Canada (just so you know if your situation is a little desperate...). We were told that they would be reviewing my wife's file to see why it is taking so long (received late January). They also...

I was told again that the Montreal office is over booked and that the Ville St-Laurent one is still much much faster... so we will go with this one. And yes, we will have to pay that $45 extra for the transfer, and $100 something to speed up the process (meeeh :()

@CaBeaver we called them again today, and guess what? They agreed to transfer my wife's application directly to the nearest local office without even asking! Remember, the previous agent told us to wait 5 days before our trip if we wanted to ask for a transfer.... bunch of lies clearly. Now we...

We also filled a complain 20 days go, no news... have you asked for a file transfer maybe ? I don't know how much they BS people over the phone so !

Yes, why ? Btw nothing new under the sun for my wife T__T"

The Saint-Laurent office is not that far with a Uber :oops:

Kinda... you can fill their online form and wait/pray until your next birthday or so to get maybe an answer from them telling you that basically your file is still under examination. You can also try to give them a call, prepare yourself for a 3h+ of wait with 550 ppl ahead of you (if they don't...

I feel you ... Imagine here, they received her file on January 26, CC charged February 23 o_O, her application is still under examination, no ETA, nothing, I'll let you know if she receives any update before we leave in 20 days... but tbh, I have a bad feeling T___T.. The worst thing is that I...

So you are still stuck as I see it, so is my wife... I called again this afternoon (after 3h of wait), I was told they get over 150k calls a day... and now you can't transfer your file to an office unless you travel within the next 5 days ! ... and well, her file is under examination since the...

When I called the first time, they told me the exact damn thing, it was thursday 3rd, then I got my passport the next monday... so don't believe too much what they say. I wish you to not end up in the same boat as my wife and get stuck 2months+

Yep, a month ago or so, they are terrible.... As for our travel. They are well aware of this, we actually bought the tickets at the beginning of February and we told them that on the phone last week but they don't care at all, our only two options are either : to wait 2 weeks before our flight...

I have already filed a complaint (last week), but it seems to take forever to get a response, it's even longer than the online follow-up request where they already don't meet the announced time frame (I filled that one a month ago almost and no answer, for a change :P) I also contacted my MP...

Guess what guys ? still NOTHING .... we called twice, alwasy the same answer "it's under examination" they only offer us to pay $45 and transfer the file to some local office (without any guarantee obviously). Gonna be 2 months soon meeh.

Good idea, I'll try, thanks !