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How can you check that status ? Mine only says in process, I can’t check if the background has started yet or not.

can you someone please suggest on the timeline we should be looking for ? 1. Application received May24’2019. 2. Medical instructions Oct25’2019. 3. Medical received Nov’2019. 4. Correspondence docs request Nov’2020. 5. Documents sent Nov’2020. Nothing heard since then. Both my parents are...