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Thank you for the response, i sent an enquiry via webform and the replied saying they could not find my application in the system and asked me to check with the mail service provider, i confirmed with canadapost and they sent me the delivery notication with signature saying its recieved by case...

Hello, we applied for PR card renewal application on 30/Dec/2020, courier reached CIC sydney ON office on 6/Jan/2021, i dint get any acknowledgement and i dont see the application status online. I called CIC helpdesk and they said case officer might not have started processing the application...