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I'm in the same boat. According to an older post, I'm going to pay X amount as additional fees at https://eservices.cic.gc.ca/epay/ X is calculated according to https://www.cic.gc.ca/english/information/fees/fees.asp#economic Going to attach that reciept to the new document they have...

Thanks so much for all the tips in this Forum. The TextNow + 888-242-2100 (#2210) option worked well till last week. Now I'm getting "Due to High Volume, Cannot transfer call. GoodBye" message. I tried at various times of the day to get the same message. Is there any other way to call IRCC?