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Hi, I have received email confirming approval of my open work permit. It states the permit letter will be in the post. Can you advice if I can start work from now or do I need to get the original permit letter. Thanks

Hi, I arrived in Ottawa in January, attached to my husband’s work permit. I was told I will get open work permit but I was only given a visitor pass. I cannot work unless I get the work permit. Anyone experienced this? Have you been able to obtain work permit? Thanks