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Just a correction - I paid the amount to open gic account in Scotia bank.. Kindly suggest me any alternatives as well to open Gic account

I paid my gic on 1st feb; today I got an email stating that they have canceled my payment due to "IP ACCOUNT IS INVALID". Could someone please confirm what exactly is the reason? How long will take to get my funds back? And most importantly how should I proceed further to pay GIC?