ECAS has not been working for anyone..
Create / Login to your GC account
Link your application
This is the only way to do it online
There is a phone number to call, but I don't have it, maybe someone else can help you with that.
you will receive a separate request for pcc. it needs to be submitted within 30 days of that request.
You can however apply for pcc and submit it anytime before the request.