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What is the process now during Covid? Do we will need to go to the university?

They do this for thousands of students, so of course, they will follow the proper procedure, all of my friends who applied online for WES through JNTU didn't face any problems till now.

The same thing happened to me, but I only paid once and after payment it shows session expired. So I contacted the Jntu services and they asked me not to pay again. Then after 2 days my application was listed in the "Track Application" and showing status as "PRINTING". So just wait for 2...