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it is VFS India number available online, but they will not entertain query regarding passport submission, but in my case, i asked to that representative to fwd my call to his supervisor and he helped me confirm that the request is there in their system but his department cant do anything more...

I wrote to VFS for 2waycourier service on 08 Dec and then followed up via same email thread on Dec 11 / 17 /18 -- till date, no payment link, even called them and their response is " We received your email as we have a lot of application to process so we do not have any ETA " - super frustrating