Reply directly to the sender's email address explaining the situation. State that the application was submitted on paper, no portal credentials exist, and attach the required digital photo.
same here, I logged into my GC account today and it showed “Profile Updated,” but when I opened my application, there was nothing new. I applied in May 2024, and my eligibility passed in November 2025.
You need to select Category: Refugee and then Sub category: Refugee PR on the IRCC WebForm. When you choose this, the question asking whether your application is being processed by an overseas office does not appear, dependents under a protected person case are not processed as spousal...
Unfortunately, this doesn’t work the same way for the refugee PR category.
The refugee PR category is not available on the IRCC overseas WebForm. I tried submitting a WebForm by selecting “outside Canada spouse” and chose the London visa office, since my dependent’s application is being...
I received my eligibility in Nov 2025 (applied for PR in May 2024) and my dependents outside Canada got additional documents request on 24 Dec 2025 from London office, the requested documents have been submitted on 14 Jan 2026. no further updates