Call SINP. To the best of my knowledge there is a six month restriction on reapplying for the program if you were refused however you are well beyond that.
What are the exact reasons why you agent is saying your spouse cannot apply?
As we've been saying, with just 1-2 years of shift manager work experience in Canada and a college diploma you're most likely not going to score enough points to be selected for PR. Another member here checked your Express Entry calculations and you didn't calculate correctly. You want to get at...
Discussions are here in the main thread: https://www.canadavisa.com/canada-immigration-discussion-board/threads/h-c-humanitarian-ground-with-or-without-failed-refugee-claim.550176/page-2226
What do you mean by "received COPR"? Do you mean that IRCC assigned a number? If so, that is an administrative step and doesn't indicate final approval. PPR could be anywhere from a few days to a few months from now.
Do do have an OWP and job that is at least six months in duration? I thought that was required to get OHIP.
AOR only confirms your application has been received and is complete. Agree that AOR does not confirm you have passed eligibility.
Based on this new information, I agree. It's going to be a dice roll if this is treated as a standard or non standard application. If non standard, the processing times will go out the window.
I can't tell you what to write but it's very much recommended that honest answers be given to IRCC, including declaring any illegal work. If you want help with how to exactly respond, then you may want to hire an immigration lawyer to advise you.
If you have approx 850 days of residency in Canada in the past five years then I don't see why there would be any delays. Keep in mind that the 12 days is processing time only and doesn't include mailing.