Can't log in to PR portal and never received credential

[seal1122]

Hi everyone,

I applied for express entry through the IRCC secured account and got the "PR Portal (PR confirmation) - New Case Created Under Your Account" email on Aug 21, asking me to "sign in with your existing details to the PR Portal." However, I never received any login credential for the PR portal (I even checked my spam folder).

I called IRCC twice and they just asked me to reset my password. I tried, multiple times, but the PR portal kept giving me an error message saying "incorrect email and password combination." I also tried clearing my web history or logging in through a different browser but not of these worked.

On Aug 25, I received an email titled "Communication from IRCC – 2nd Portal Confirmation Email," saying "you have not finished activating your PR Portal Account associated with the email provided." I replied to that email to explain the difficulty I encountered and provided screenshots. Haven't heard back from IRCC and it's been more than 2 weeks.

Any advice? Your help will be greatly appreciated. Thank you!!

 

[iamdjames]

Did you previously create a PR portal account with the same email address?

 

[Drevnoid]

What happened did yiu able to go inside the portal m also facing similar issue just wanna know what happened after that

 

[Amit123@#]

Hi everyone,


I received my P1 email and replied on October 28. I received my P2 email on November 3, but I still haven’t received my new PR Portal username and password.


I contacted IRCC, but the agent could only see my P1 reply and P2 email. No further portal updates were visible.


Has anyone experienced the same issue? How long did it take to receive your new portal login credentials?


Any advice would be appreciated. Thank you!