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They don’t have much information to give and they have limited access to information as customer service agents and you are undergoing a fairly normal processing time. What information were you expecting g to receive? Depending on the results of the medical it is either being reviewed by a healthcare worker or the application is now in background check. Be patient and you will get an approval/refusal soon. Obsessing about it will not lead to faster processing. If you have not received an answer in months then you should follow-up.
Sure buddy
 
Timeline for Super visa for mother

Applicant Country: India
Application submitted: Aug 27, 2026
Biometrics requested: Aug 28, 2026
Biometrics updated: Sept 02, 2026
Medical: not yet requested
 
Timeline for Super visa for mother

Applicant Country: India
Application submitted: Aug 27, 2026
Biometrics requested: Aug 28, 2026
Biometrics updated: Sept 02, 2026
Medical: not yet requested
Did you applied for the first time or you previously applied for regular visitor visa.
 
Medical passed??
The application got refused today because I uploaded the wrong Insurance Policy document. I am submitting a new application with the correct document. If it wasn't for that I guess it would have been all good.
 
The application got refused today because I uploaded the wrong Insurance Policy document. I am submitting a new application with the correct document. If it wasn't for that I guess it would have been all good.
what was the wrong policy document?
Was it quote or confirmation?
 
what was the wrong policy document?
Was it quote or confirmation?
I had the policy confirmation document but accidentally uploaded the quote. They refused for the following reason: The submitted proof of health insurance does not meet PG-1 requirements, as no proof of payment for the medical insurance coverage was provided.
 
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I had the policy confirmation document but accidentally uploaded the quote. They refused for the following reason: The submitted proof of health insurance does not meet PG-1 requirements, as no proof of payment for the medical insurance coverage was provided.
Was medical passed?
and also insurance dates were aligned with your travel intended dates in forms.
 
Status of Medicals was not updated in the profile. The insurance dates and travel dates were the same.
So the only concern was that you upload the wrong document instead of confirmation policy upload the quote right?
All the best for the next time.